Widget Playground

Test before you go live

The Widget Playground (at Conversations > Messaging > Widget Playground) is a live preview environment where you can interact with your chat widget and AI assistant exactly as a real visitor would — without it being on your actual website.

Use it to:

• Test your AI assistant's responses before going live
• Verify that your widget looks correct with your branding
• Check that your playbooks are working as expected
• Train new team members on what the customer experience looks like

How it works

The Widget Playground loads a full, functional version of your chat widget in a sandboxed page. Conversations you start here are real conversations — they go through your actual AI assistant, follow your actual playbooks, and appear in your Conversations inbox.

The only difference is that they're clearly labeled as "Playground" conversations so you can distinguish them from real customer conversations.

Starting a test conversation

1. Go to Conversations > Messaging > Widget Playground.
2. The widget will load in the preview pane on the right.
3. Click the chat button to open the widget.
4. Type a message to start a conversation.

Your AI assistant will respond just as it would for a real customer. You can test any scenario — ask questions, trigger playbooks, test escalation paths, and so on.

What to test

Before going live with a new assistant or playbook, we recommend testing:

• Common questions — Does the AI answer your most frequent questions correctly?
• Edge cases — What happens when someone asks something outside the AI's knowledge? Does it handle it gracefully?
• Playbook triggers — Do your playbooks start correctly when the right conditions are met?
• Escalation — Does the AI hand off to a human when it should?
• Branding — Does the widget look right? Are the colors, logo, and greeting message correct?

Resetting the playground

If you want to start fresh (for example, to test a different scenario from the beginning), click Reset Conversation to clear the current thread and start a new one.