Workspaces

What are workspaces?

A workspace is a self-contained environment within your Autoch.at organization. It has its own AI assistants, training context, channels, conversations, client records, and team members.

Most businesses only need one workspace. But if you manage multiple brands, operate in different regions, or need to keep different teams completely separate, workspaces let you do that — all under one organization account.

Go to Settings > Workspaces to manage your workspaces.

When to use multiple workspaces

Here are some common reasons to create more than one workspace:

• Multiple brands — You run two different businesses and want completely separate AI assistants, inboxes, and client records for each.
• Regional teams — Your US and UK teams need different language settings, business hours, and escalation paths.
• Client isolation — You're an agency managing AI chat for multiple clients and need to keep their data completely separate.
• Staging environment — You want a test workspace to experiment with new configurations before rolling them out to your production workspace.

Creating a workspace

1. Go to Settings > Workspaces.
2. Click Create Workspace.
3. Give it a name and description.
4. Click Create.

The new workspace starts empty — you'll need to configure its AI assistants, channels, and team members separately.

Switching between workspaces

If you have access to multiple workspaces, you can switch between them using the workspace selector in the top header. Your conversations, clients, and settings are completely separate between workspaces.

Managing workspace members

Each workspace has its own member list. Being a member of one workspace doesn't automatically give you access to another.

To add someone to a workspace:

1. Go to Settings > Workspaces and select the workspace.
2. Click Add Member and search for the user by name or email.
3. Assign them a role within this workspace (Owner, Admin, Manager, or Agent).

Workspace vs. organization settings

It's helpful to understand which settings apply to your entire organization and which are specific to a single workspace: