Welcome to Autoch.at

What is Autoch.at?

Autoch.at is an AI-powered customer engagement platform. It lets you deploy AI assistants that handle customer conversations across every channel — your website chat widget, SMS, email, phone, and social media DMs — all flowing into one unified inbox.

Your AI assistants can answer questions, qualify leads, book meetings, route conversations to the right team, and escalate to a human when the situation calls for it. When a human agent takes over, they have full context from everything the AI already discussed.

The result: faster responses, more consistent service, and a team that spends less time on repetitive questions and more time on the conversations that actually need a human touch.

What you can do with Autoch.at

Handle conversations across every channel. Chat, SMS, email, voice, and social media DMs all land in one inbox. Your team never has to check multiple tools.

Deploy AI assistants that actually work. Configure your AI with your business knowledge, set up playbooks for common scenarios, and let it handle the volume — 24/7, without burning out.

Qualify leads automatically. Define your qualification criteria and let the AI ask the right questions, collect the right information, and flag the leads worth your team's time.

Keep humans in the loop. Set up routing rules and handoff triggers so the AI escalates at exactly the right moment. Your team can take over any conversation with full context.

Understand what's happening. Analytics, conversation intelligence, and voice analytics give you a clear picture of what customers are asking, how your AI is performing, and where to improve.

Manage your social presence. Publish posts, manage queues, and handle social DMs — all from the same platform.

How the documentation is organized

This documentation is organized around the main sections of the Autoch.at platform:

If you're just getting started, head to the Quickstart guide.