Email Settings

Connecting your email channel

The Email settings page (at Settings > Email) is where you configure how Autoch.at sends and receives emails on your behalf.

There are two sides to email in Autoch.at:

• Inbound — Emails sent by customers that arrive in your Conversations inbox
• Outbound — Emails sent from Autoch.at to customers, using your domain as the sender

Both need to be configured before your email channel is fully functional.

Setting up inbound email

To receive customer emails in Autoch.at, you need to forward emails from your support address to Autoch.at's inbound address.

1. Go to Settings > Email.
2. Copy the Inbound Email Address shown on the page (it will look something like workspace-id@inbound.autoch.at).
3. In your email provider (Gmail, Outlook, your domain host, etc.), set up a forwarding rule to send all emails from your support address (e.g., support@yourcompany.com) to the Autoch.at inbound address.

Once forwarding is set up, new emails will appear in your Conversations inbox within a few seconds of arrival.

Setting up outbound email (domain authentication)

When Autoch.at sends emails on your behalf, it needs to be authorized to use your domain. Without this, your emails may be flagged as spam or rejected by recipients' mail servers.

This is done by adding SPF and DKIM records to your domain's DNS settings.

Step 1 — Add your sending domain

1. In Settings > Email, click Add Domain.
2. Enter your domain (e.g., yourcompany.com).
3. Autoch.at will generate the DNS records you need to add.

Step 2 — Add the DNS records

Copy the SPF and DKIM records shown and add them to your domain's DNS settings. The exact process depends on your DNS provider (Cloudflare, GoDaddy, Route 53, etc.) — refer to your provider's documentation for how to add TXT records.

Step 3 — Verify

Once the records are added, click Verify in Autoch.at. DNS changes can take up to 48 hours to propagate, but usually happen within a few minutes.

Configuring your sending address

Once your domain is verified, you can set the specific email address that outbound messages will come from (e.g., support@yourcompany.com or hello@yourcompany.com). You can also set a display name that appears alongside the address in the recipient's inbox.

Email signature

Add a standard signature that will be appended to all outbound emails sent from Autoch.at. This typically includes your company name, website, and any required legal disclaimers.