Profile

Your personal account settings

The Profile page (at Settings > Profile) is where you manage your own account — your name, email, password, and personal notification preferences. These settings are specific to you and don't affect other members of your workspace.

Updating your profile

Name and avatar

Your display name appears in the Conversations inbox when you're assigned to a conversation, in internal notes when you @mention someone, and in any customer-facing messages you send.

To update your name:

1. Go to Settings > Profile.
2. Edit the Display Name field.
3. Click Save.

To update your avatar, click the profile picture area and upload a new image. Avatars are displayed next to your messages in the conversation timeline.

Email address

Your email address is used for login and for receiving notifications. To change it:

1. Go to Settings > Profile.
2. Click Change Email.
3. Enter your new email address.
4. A verification link will be sent to the new address — click it to confirm the change.

Password

To change your password:

1. Go to Settings > Profile.
2. Click Change Password.
3. Enter your current password, then your new password twice.
4. Click Save.

Notification preferences

You can customize how and when Autoch.at notifies you about activity in your workspace. Your preferences here override the workspace defaults set in Settings > Preferences.

What you can configure

• New conversation assigned to me — Get notified when a conversation is assigned to you.
• Customer reply in my conversations — Get notified when a customer replies to a conversation you're handling.
• @mention in a note — Get notified when a colleague @mentions you in an internal note.
• Conversation waiting too long — Get notified when a conversation you're assigned to hasn't been responded to within a set time.

Notification channels

For each notification type, you can choose to receive it via:

• Browser notification — A pop-up in your browser (requires permission)
• Email — A notification sent to your email address
• Both — Browser and email
• None — Turn off this notification type entirely

Availability status

Set your availability status so your team knows whether you're available to take conversations:

• Available — You're online and ready to handle conversations.
• Busy — You're online but at capacity. New conversations won't be auto-assigned to you.
• Away — You're temporarily unavailable.
• Offline — You're not working. Conversations won't be assigned to you.

Your status is visible to your colleagues in the team view and affects how auto-assignment works.