Phone Numbers

Your voice and SMS numbers

The Phone Numbers page (at Settings > Phone Numbers) is where you manage the phone numbers connected to your Autoch.at workspace. These numbers are used for:

• Inbound SMS — Customers text this number and the message appears in your Conversations inbox.
• Outbound SMS — Messages you send to customers come from this number.
• AI voice calls — Your AI voice assistant answers calls made to this number.
• Outbound voice — Calls your AI initiates go out from this number.

Provisioning a new number

1. Go to Settings > Phone Numbers.
2. Click Get a Number.
3. Choose the number type:
   • Local — A number with a local area code. Best for businesses that want to appear local to their customers.
   • Toll-free — An 800/888/etc. number. Good for national businesses or customer service lines.
4. Search by area code, region, or country.
5. Select a number from the results.
6. Confirm the monthly cost and click Provision.

The number is immediately active and ready to use.

Assigning a number to a channel

Once provisioned, you need to assign the number to a channel:

• For SMS — Go to Settings > SMS and select the number as your inbound/outbound SMS number.
• For Voice — Go to your AI assistant's settings and assign the number as the voice channel number.

A single number can be used for both SMS and voice simultaneously.

Managing existing numbers

From the Phone Numbers page, you can:

• View usage — See how many messages and minutes have been used for each number in the current billing period.
• Rename — Give a number a friendly label so you can identify it easily (e.g., "US Support Line" or "Sales - Toronto").
• Release — Return a number you no longer need. Released numbers are immediately removed from your account and you stop being charged for them.